ALL YOUR QUESTIONS ANSWERED!

HOW DO I BOOK MAKE ME UP FOR MY EVENT?
first, please submit an inquiry. this can be done on our 'home" page or by calling 770-375-7572. once your inquiry has been approved for availability, paying the deposit will secure your date. 

HOW MUCH IS THE DEPOSIT AND HOW DOES IT SECURE MY DATE?
deposit amounts typically range from $700-$900+ depending on the event type and services needed. once your deposit is received, your date will be secured with MAKE ME UP. the deposit will later be deducted from your service total when you make your final payment on/before your event date. In the event that you must cancel your services, a minimum of 60-days notice is required in order to avoid a cancellation penalty and receive a portion of your deposit. 

CAN I SCHEDULE A TRIAL BEFORE PAYING A DEPOSIT?
due to the high volume of inquiries we receive, we do not schedule trials before a deposit has been paid to secure the wedding date. once the deposit has been paid, the bride may schedule her trial as soon as she would like. In the event that the bride chooses to cancel her wedding day services with make me up after her trial, she would be refunded a portion of the deposit as long as she cancels 60-days before her wedding date. 

DOES MAKE ME UP REQUIRE A MINIMUM AMOUNT OF PEOPLE OR SERVICES IN ORDER TO BE BOOKED?
we require a minimum for peak months or location more than 50 miles for our stylists. the peak months are (MARCH, APRIL, MAY, JUNE, AUGUST, SEPTEMBER, OCTOBER, NOVEMBER). minimums are 6 services for 1 stylist/ artist and 10 services for 2 stylists/ artists. if you do not meet our minimum service count, but would still like to work with us, there is a $50 fee for each service not met for the minimum. 

HOW MANY PEOPLE CAN MAKE ME UP ACCOMMODATE SERVICES FOR?
we can accommodate up to 18 people for hair & makeup services. for more than 18 services, please inquire about availability.

HOW EARLY OR LATE WILL MAKE ME UP START SERVICES?
we understand that you may need services done early to accommodate a morning wedding. we are more than happy to start services as early as possible, however our hours of operation are Mon - Thurs 8:00am - 3:00pm and Fri - Sun 7:00am - 4:00pm. if your event requires starting earlier than our scheduled hours ('M-T 8:00am/F-Sun 7:00am) or after our scheduled hours  (M-F 3:00pm/F-Sun4:00pm,) there is a $25 convenience fee per hour, per stylist. 

IS THERE A LATE FEE IF WE RUN BEHIND ON THE WEDDING DAY?
if on the wedding day you run late, you  will be charged a late fee. we give a 15 min grace period. however, for every 15 min after the grace period you run late, we charge $10 every 15min.  we will collect the late fee on the wedding day.
*EXAMPLE: IF YOU ARE SUPPOSED TO START AT 10AM, BUT DON’T ARRIVE UNTIL 10:45AM, YOU WILL BE CHARGED $20).

WHAT HAPPENS IF I NEED TO RESCHEDULE MY WEDDING DAY?
in the event you need to reschedule your wedding (FOR ANY REASON), you will need to pay a NON-REFUNDABLE $100 RESCHEDULING FEE if we are  notified on/after 90 days before the original wedding date. all services + payments made will be transferred to the new date, depending on availability. if make me up is not available on the new date, then you would be refunded 50% of the deposit. 

DOES MAKE ME UP TRAVEL OUT OF STATE OR COUNTRY?
make me up is based in georgia. however, our team is more than happy to travel out of state or country for your special day/ occasion. depending on the distance of your event location, the travel fee & travel arrangements will be determined. 

IS GRATUITY INCLUDED IN THE PRICE? 
when less than 6 people are receiving services a recommended gratuity amount is 15-25%. when 6+ people are receiving services a gratuity of 18% is automatically applied.

WHAT FORMS OF PAYMENT DOES MAKE ME UP ACCEPT?
make me up accepts only accepts CREDIT CARD. credit cards accepted include: visa, american express, discover, & master card - all credit cards payments are subject to a 3% processing fee.

ARE THERE ANY FEES IF MY WEDDING DATE IS BEING BOOKED IN LESS TAHN 30 DAYS?
we charge a $100 booking fee if you are securing our team for your wedding when your date is 30 days or less. (think of it as expedited/ rush shipping)

DO WE OFFER MILITARY OR POLICE DISCOUNT?
as our way of showing gratitude for the service and sacrifice of our military + police, we are proud to offer 10% off services. the discount only applies to the service member, not dependents. *valid military/police I.D. must be shown

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